![]() Note: Collect and save Synapse logs prior to performing a clean re-install, should the issue needs further investigation. Verify that Synapse 2.0 is installed on the PC. Repeat step ii for all other Razer devices one by one.Īll profiles stored in your Razer Account will automatically be downloaded and applied in Synapse. Synapse will update automatically as each device is connected. Important: Do not login with your Razer ID until Step iv.Ĭonnect your first Razer device directly to the PC without a USB hub or extension. All other subsequent Razer Programs/Modules can be installed through Synapse as needed once the installation is completed. Note: When installing Synapse 3, be sure to click on "Deselect All" and only select "RAZER SYNAPSE". See the answer below for detailed instructions. Note: If a Razer ID was never used, the exported files from Step 2 will need to be imported into Synapse. This command can be used in place of the above to access the directory: %AppData%ĭownload and install the latest version of Synapse 3.This command can be used in place of the above to access the directory: %ProgramData%.C:\Program Files (x86)\Razer Chroma SDK.If you are somehow unable to delete these folders, you will have to stop any Razer Synapse related processes running in your task manager. Access the "Folder Options", go to the "View" tab, and select "Show hidden files, folders, and drives". Note: These folders are hidden by default, so be sure to unhide them. ![]() Locate and remove all remnants of Razer Synapse from the PC.ĭelete all folders and files named Synapse in the following locations: Install and run Intel® Driver & Support Assistant (Intel® DSA) to check for and update any Intel related drivers.
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