![]() ![]() This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made. Quick Assist requests a code in order to match users to a session. The name of the tool differs depending on Windows language a search for "Quick Assist" in the Start menu will locate the tool regardless of the language settings. Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. ![]() Connect invitations can be sent to multiple recipients-any of which may connect. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Helpers offering remote assistance can open multiple simultaneous sessions-one for each remote computer. It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.īefore Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance. It is based on the Remote Desktop Protocol (RDP). Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune.Teams requires Microsoft 365 licensing.Microsoft 365 Education A5 Faculty and Student Use Benefit.Microsoft 365 Education A3 Faculty and Student Use Benefit.Microsoft Intune and Remote Help are included in the following Microsoft 365 Education plans: Remote Help is available as a standalone add-on to Intune or as part of the Intune Suite.Integrated with Windows – no extra app required A check mark (✅) indicates that the feature or scenario is supported, and a cross mark (❌) indicates that it's not supported. The following table shows the features and scenarios supported by each remote assistance option. It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer. Remote control is included in Microsoft Endpoint Configuration Manager (ConfigMgr).The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune. It provides a comprehensive set of remote access and support capabilities. TeamViewer is a third-party program that you purchase separately.Quick Assist is a Windows application that lets two people share a device over a remote connection.Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. ![]() ![]() There are four options available to help you remotely help students and teachers with their managed devices. ![]()
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